Volume 1, Issue 1 — Year 2024 — Article e100002

Elham Rezaie¹; Ishak Tapan²

1. Department of Civil and Construction Management, Istanbul Gelisim University, Istanbul 34300, Türkiye
2. Department of Civil and Construction Management, Istanbul Gelisim University, Istanbul 34300, Türkiye

The management of claims in construction projects is a critical aspect of project administration, particularly in the context of increasing complexity and scale of modern construction projects. This comprehensive review synthesizes recent research on factors influencing construction project claims, focusing on studies from various regions including Oman, Vietnam, and Bahrain, and employing methodologies such as fuzzy multi- criteria decision-making, structural equation modeling, and Semantic Network Analysis. Key findings highlight that external risks, client behavior, and unclear project definitions significantly impact claims. The review underscores the importance of proactive management practices and the need for effective documentation and evidence to mitigate claims. The studies collectively emphasize the diverse causes of claims and propose various strategies for improving claims management and reducing project disputes.

Project risk factors, Claim mitigation strategies, Decision-making, Stakeholder analysis, Contract evaluation