Volume 1, Issue 2 — Year 2024 — Article e100013

Ehsan Mokhtari¹; Sanaz Farshad²; Shahram Pourakaber³

1. Department of Civil and Construction Management, Binaloud Institute of Higher Education, Mashhad 9351991949, Iran
2. Department of Civil and Construction Management, Binaloud Institute of Higher Education, Mashhad 9351991949, Iran
3. Department of Civil and Construction Management, Binaloud Institute of Higher Education, Mashhad 9351991949, Iran

This study investigates the relationship between human resource satisfaction factors and the success of civil projects. The research targeted a population of 220 senior managers, executives, and experts involved in the company’s construction projects, selecting a sample of 140 participants based on Morgan's table. Using a descriptive-survey approach, seven primary criteria were identified: execution ability, psychological commitment, reward level, specialization, management style, productivity improvement factors, environmental considerations, each encompassing various sub-criteria. A hierarchical model was developed and implemented sing ExpertChoice 11 and Excel software to evaluate these factors. The findings indicate that operational capability is the most critical criterion, accounting for 48.6% of the priority weighting, highlighting its dominant role in project success. The second most significant factor is psychological content (17.6%), emphasizing the need to address the emotional and mental well-being of personnel alongside operational efficiency. In contrast, productivity enhancement factors received the lowest priority (2.4%), reflecting their limited impact on employee satisfaction in this context. The results underscore the importance of aligning human resource strategies with operational and psychological needs to improve project outcomes. This study provides actionable insights for enhancing satisfaction and performance within construction projects in regional utility companies.

Project success, Civil projects, Human resources, Employee satisfaction